FAQ

Is a credit check necessary to get The X World Wallet?

X isn’t a credit card, so there’s no credit check. Everyone who is at least 18 years-old and is a US citizen or a US permanent resident can register.

How many points do I earn with The X World Wallet?

You earn 1 X point for every $1 you spend in the US, and 1 X point for every $1 USD equivalent you spend abroad.  Additionally, you earn the following X points on select transactions:

 

3X Points on Dining & Entertainment Purchases.

3X Points on Charitable Contributions.

2X Points on Airlines & Hotel Purchases.

2X Points on Amazon & Apple Purchases.

2X Points on Select ECommerce Rideshare & Delivery Services.

(Uber, Uber Eats, Lyft, Grubhub, DoorDash)

2X Points on Online Select Subscription Services.

(Netflix, HBO Max, Hulu, Disney+, Spotify, Discovery+, AT&T, T-Mobile, Verizon, Spectrum, Direct TV)

1X Point on each $1 equivalent FX conversion.

Once earned, you may redeem your X points anytime, each time you reach 5,000 points earned, by easily converting them for value into any of the supported currencies on your X World Wallet.

What type of fees are associated when using The X World Wallet?

Please see the X World Wallet Account Agreement here for a complete list of fees and charges associated with X World Wallet.

How do I add money to my X World Wallet Account?

To load money to your X World Wallet account, you can:

1. Credit/Debit Card: You can continue to load funds swiftly using your credit or debit card, ensuring a seamless transaction process. You will be able to use any US-issued Visa or Mastercard debit or credit card to add money to your account. Simply log in, go to “Load,” and click “Card Load” for more information. Funds loaded using this method will appear instantly in your account, but please note that fees may apply.

2. Send Funds FROM your bank: Initiate a bank transfer from your bank’s website or app. Detailed instructions can be found by logging into your account, navigating to “Load,” and selecting “Send from Bank.” Bank Transfers are free, and it typically takes up to two business days for the funds to be available in your X account once we receive them.

3. Direct Deposit: Direct deposit is a convenient option that allows you to link your employer directly to your X World Wallet for receiving your paychecks. To set up direct deposit, please use the Direct Deposit information.  

Need more help?

Drop us a note if you’d like to reach out to us.

We can’t wait to hear from you.

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